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Switchboard Operator

Location : Decatur, GA
Job Type : Internal Direct
Hours : Full Time
Required Years of Experience : 1
Required Education : HS or GED
Travel : No
Relocation : No

Job Description :

This position is on a federal Abilityone contract that requires that most of the work hours are performed by employees with disabilities. Due to program requirements, this particular position must be filled by a person with a disability.


 


 

Operator works a rotating shift to provide 24 hour coverage of the                                         


switchboard seven days per week.  Screen & route incoming calls                                           


using electronic attendant console.  Provide instructions & assistance                                    


to callers within and outside the medical center.                                              


Process all incoming/outgoing calls                                         


Assist in placing local and long distance calls                                        


Answer all emergency calls & alarms                                      


Operate radio, audio and digital paging systems                                               


Maintain appropriate records                                    


Perform paging services as required within the hospital                                


Provide general information as requested (I.e. visiting hours)                                    


Provide pager distribution within the hospital for specific VA employees                                              


                                               


                                               


Required Qualifications :

High School Diploma/GED                                                           


Excellent written & verbal communication skills                                                


Excellent grammar and proofreading skills                                                           


Must have a good speaking voice                                                            


Must type a minimum of 40 works per minute                                                  


Excellent customer service skills                                               
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